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Some tips to better accommodate and welcome travelpoolers with disabilities.
Accommodate and welcome a deaf travelpooler
Speak slowly and articulate
Make short sentences and use simple words.
Lip-reading of numbers or proper names is difficult. Prefer then the written communication.
Rephrase your sentence rather than repeating a word that is not understood.
If there are multiple questions, specify whichone you are answering to.
If you give directions, do it in a clear and precise way and reformulate if necessary.
Make sure you have been understood.
Talk face-to-face visibly, avoiding being against daylight, and calmly.
Accommodate and welcome a visually impaired or blind travelpooler
In the presence of a visually impaired person introduce yourself and explain that you are there to help.
Never take the arm of a visually impaired person by surprise.
If a visually impaired person asks you to guide her, give her your arm, always put forward, so that she feels all your movements.
Always be precise in your explanations , in the choice of vocabulary and indications.
Always describe what you are going to do.
Use the markers "right, left, front" and avoid indications such as "here, there".
It is not forbidden to use the terms "see" or "look".
Always address the visually impaired person and not his or her companion, if accompanied.
Accommodate and welcome a mentally or cognitively handicapped travelpooler
Stay natural, look naturally at the person and use a warm and non-pitiful tone.
Speak directly to the person (not to his or her companion).
Show yourself calm and reassuring, patient, available, take the time it takes to inform, guide, and advise the person.
Listen attentively to the person, give him time to express himself.
Use simple and clear language, avoid technical or specialized terms.
Do not talk too slowly, not too loud, do not infantilize the person.
Offer your help but do not impose it: do not do it in his or her place.
If the instructions are complex, organize the accompaniment, and explain that another person will take over.
Accommodate and welcome a psychically disabled travelpooler
Be reassuring with your interlocutor.
Be patient and show yourself available and listening to the person.
In your remarks be precise, if necessary, repeat calmly.
Avoid contradicting or reproaching the person.
The exchanges must take place peacefully, in a calm manner, without fixing the person.
Do not forget that your partner can be stressed and distressed without realizing it.
In the case of violent reactions, always involuntary, try to distance yourself from the other people present, and be careful to leave space to the person in crisis.
Accommodate and welcome a motor disabled travelpooler
To talk to a person in an wheelchair behind a counter, place yourself at his or her height.
Before helping ask the person. Offer your help but do not impose it.
When showing a path or direction to a motor disabled person, choose accessible ones.
When showing a path or direction, inform the person about the state of the environment, including the ground.
If you need to help a person in a wheelchair, avoid abrupt movements and announce maneuvers.
Be careful, some people who have difficulty walking can easily be destabilized in their movement, with less than expected.
If the person is accompanied by a service dog, his companion is allowed access to places open to the public.