Accompanist guide

Some tips to better accommodate and welcome travelpoolers with disabilities.

Accommodate and welcome a deaf travelpooler

  • Speak slowly and articulate
  • Make short sentences and use simple words.
  • Lip-reading of numbers or proper names is difficult. Prefer then the written communication.
  • Rephrase your sentence rather than repeating a word that is not understood.
  • If there are multiple questions, specify whichone you are answering to.
  • If you give directions, do it in a clear and precise way and reformulate if necessary.
  • Make sure you have been understood.
  • Talk face-to-face visibly, avoiding being against daylight, and calmly.

Accommodate and welcome a visually impaired or blind travelpooler

  • In the presence of a visually impaired person introduce yourself and explain that you are there to help.
  • Never take the arm of a visually impaired person by surprise.
  • If a visually impaired person asks you to guide her, give her your arm, always put forward, so that she feels all your movements.
  • Always be precise in your explanations , in the choice of vocabulary and indications.
  • Always describe what you are going to do.
  • Use the markers "right, left, front" and avoid indications such as "here, there".
  • It is not forbidden to use the terms "see" or "look".
  • Always address the visually impaired person and not his or her companion, if accompanied.

Accommodate and welcome a mentally or cognitively handicapped travelpooler

  • Stay natural, look naturally at the person and use a warm and non-pitiful tone.
  • Speak directly to the person (not to his or her companion).
  • Show yourself calm and reassuring, patient, available, take the time it takes to inform, guide, and advise the person.
  • Listen attentively to the person, give him time to express himself.
  • Use simple and clear language, avoid technical or specialized terms.
  • Do not talk too slowly, not too loud, do not infantilize the person.
  • Offer your help but do not impose it: do not do it in his or her place.
  • If the instructions are complex, organize the accompaniment, and explain that another person will take over.

Accommodate and welcome a psychically disabled travelpooler

  • Be reassuring with your interlocutor.
  • Be patient and show yourself available and listening to the person.
  • In your remarks be precise, if necessary, repeat calmly.
  • Avoid contradicting or reproaching the person.
  • The exchanges must take place peacefully, in a calm manner, without fixing the person.
  • Do not forget that your partner can be stressed and distressed without realizing it.
  • In the case of violent reactions, always involuntary, try to distance yourself from the other people present, and be careful to leave space to the person in crisis.

Accommodate and welcome a motor disabled travelpooler

  • To talk to a person in an wheelchair behind a counter, place yourself at his or her height.
  • Before helping ask the person. Offer your help but do not impose it.
  • When showing a path or direction to a motor disabled person, choose accessible ones.
  • When showing a path or direction, inform the person about the state of the environment, including the ground.
  • If you need to help a person in a wheelchair, avoid abrupt movements and announce maneuvers.
  • Be careful, some people who have difficulty walking can easily be destabilized in their movement, with less than expected.
  • If the person is accompanied by a service dog, his companion is allowed access to places open to the public.